Assistant Manager Network
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Key Accountability |
Performance Indicators |
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Support execution of ICT network projects across all SECMC locations. |
Timely coordination with site teams; complete documentation; adherence to SECMC project protocols. |
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Assist in managing ICT Network related contracts, Projects, and renewals. |
Contract database updated; renewals notified before expiry; escalations shared with Deputy Manager timely. |
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Monitor vendor service levels and operational performance. |
SLA tracking reports prepared; issues escalated; vendor response time maintained. |
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Budget planning for network related projects and procurement processes. |
Accurate specifications provided; comparative statements prepared; procurement of documentation error-free. |
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Operate and maintain network infrastructure (LAN, WAN, Wireless, SD-WAN, VPN). |
Network uptime maintained; maintenance logs updated; proactive monitoring implemented. |
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Perform Level 1 & Level-2 troubleshooting of network issues. |
Reduced downtime; timely issue resolution; accurate incident reports. |
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Ensure availability of ICT services at all SECMC offices/sites. |
24/7 monitoring dashboards updated; risk alerts escalated; minimal service interruptions. |
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Maintain ICT network documentation and configuration control. |
Updated network diagrams; accurate asset inventory; proper logging of configuration changes. |
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Support information and network security initiatives and closures of audit points |
Firewall rule updates after approval; vulnerability remediation completed; patching schedules followed. Timely closures of RA/Internal Audits and other observations |
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Provide technical assistance to SECMC employees (on-site & remote). |
High ticket closure rates; positive end-user feedback; timely escalation on critical incidents. |
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Ensure compliance with SECMC ICT policies, cybersecurity protocols, and HSE guidelines. |
Frequent compliance checks; adherence to HSE permits; policy implementation supported. |
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Conduct awareness and safety training for ICT Network operations. |
User awareness sessions scheduled; safety audits supported; updated ICT safety SOPs followed. |
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Professional Experience (Must mention relevant) 3 to 4 years of experience in managing the network infrastructure and ICT network services services |
Education & Technical Qualifications* (List must-haves & preferable) Bachelor’s degree in relevant field |
