- Job Purpose
Work with ICT Leadership on the SAP Strategic roadmap, environment strategy, investment, project execution, vendor management, solution architecture and successful launch of new solutions and related applications.
Assist all SAP projects and applications leaders, related to Finance & HR Domain, with SAP architecture, enhancement, maintenance, support, and SAP functional and technical implementation expertise.
Provide technological and strategic support in the development of both internal and external SAP software projects related to Finance & HR.
Facilitate Finance & HR functions across Engro Group and provides end-to-end SAP solutions to internal stakeholders.
Analyze business processes and work closely with the Solution Leader(s), Process/System analysts, as well as business and/or process experts to develop, document and deliver end-to-end SAP process and systems solutions for SAP Finance and HR aligned with ICT strategy.
- Key Accountabilities & Performance Indicators
(Maximum 12/14 accountability statements in the form of verb/noun/result area). This section should answer the question “What are the main areas in which this job must get results in order to achieve its Purpose. Check for a link between the items listed and the KPIs of the organization)
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Description
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Performance Indicators
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- Facilitate discussions to understand ICT requirements including business workflows, functional and technical specifications related to Finance and HR
- Guide subordinates for analysis of business requirements and current business processes using applicable modelling and analysis tools, methods, and standards
- Review, validate, and rationalize requirement analysis done by team
- Instruct subordinates for business case preparation of proposed solutions
- Consult on technically complex requirements with ICT team and discuss associated costs and timelines.
- Explore in-house capacity for various solutions and conduct benchmarking exercise for identification of solutions from external parties
- Develop detailed project plans and related documents in coordination with ICT team
- Seek approval of detailed project plans and related documents from Supervisor and monitor and track solution development project life cycle against planned activities
- Develops and shares progress report with relevant departments
- Oversee SAP projects related to Finance and HR and ensure compliance with project management practices
- Finalize project scope of work and associated timelines
- Finalize detailed application development project plan, charter, and associated project documents
- Ensure quality and timely delivery of SAP projects related to Finance and HR
- Review and approve change request form raised by user for Finance and HR
- Monitor the team on problem resolution after issuance of ticket from the user, recommend corrective actions for resolution of pending matters and get escalated matters resolved.
- Maintain portfolio of all SAP modules, interfaces, and 3rd party integration applications related to Finance and HR
- Develop short and long-term roadmap for business solutions as it relates to SAP and SAP application integrations related to Finance and HR
- Facilitate Business process improvement efforts as it relates to SAP best practices for Finance and HR
- Work with Finance and HR business units in the analysis and selection of any SAP module or related application
- Advise senior management on all SAP-related issues including opportunities to drive greater value realization of SAP technology and software
- Develop and maintain an SAP training program for Finance and HR
- Communicate effectively and appropriately with both technical and non-technical audiences. Ensure transparency and well-planned communication.
- Lead members of the SAP Finance and HR team to implement and support sustainable solutions in the SAP environment. Provide mentorship, coaching and guidance
- Manage SAP-related contractual agreements and relationships to assure full value from a delivery and cost perspective. Ensure effective relationships amongst vendor staff with business end users and other service providers.
- Ensure constant improvement of operations processes. Creates and maintains focus on measurement and constant improvement of all core support processes. Identifies and leads initiatives to drive cost out of operation.
- Stay informed and actively involved in the new solutions in SAP and IT related applications and help other SAP team members to stay up to date in the new applications and solutions.
- Monitor work products of team members to ensure standard processes are followed when creating and maintaining solutions documentation for projects, enhancements, and support requests.
- Support project implementation transition to the support organization through documentation and knowledge transfer.
- As needed, provide technical leadership in support of audit requests.
- Provide effective and inspiring leadership and ensure parity among subordinates with regards to learning and growth opportunities
- Build a conducive environment for engaged and committed team and promote a sense of purpose and self-fulfilment among subordinates
- Create the need for empathy when necessary, lead by example, motivate, and maintain a competent and high performing team capable to meet current and future needs
- Manage performance of direct reports through objective setting, continuous support, feedback, and formal appraisal
- Identify training and development requirements of subordinates for current and future roles
- Maintain a thorough knowledge of the organization and adheres to all organizational standards.
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- Resolution of Incidents/service requests as per internal SLA’s
- Completion of Change Requests as per agreed timelines with process/data owners
- Completion of Project Deliverables as per agreed project timelines/milestones
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- Budget Responsibility
(Financial items which this position is accountable for or has a strong impact on. The money amount should be on an annual basis, rounded to nearest thousand, ten thousand, etc. Accountability for revenue and expenditure should be included)
*Number may change based on the business requirements and growth agenda. Please describe any other financial or money amount items that will help to understand the impact of this job.
NOTES: For subordinate positions, please don’t include money amounts which are for the whole department, or for the supervisor / manager position. If this position in fact does not approve budgets, or budget expenditure, or if this position does not have direct sales / revenue targets, then the above items should be blank.
- Frameworks, Boundaries and Decision-Making Authority:
(Define the nature of policy/procedure/instruction constraints and the nature of reporting relationships with line manager as well as any relevant sign-off authorities)
- Own Decisions (Types of decisions the incumbent can make)
- UAT Plans and Test results
- Business Process Design (BPD) reviews.
- WRICEF Reviews
- Review of project plans
- Types of decisions referred to higher authority or decisions which are controlled by policy
- Administrative approvals (Leave Requests, DES Claims, Local Transport Requests, etc.)
- Approvals for Change Requests, SAP System Access/Authorizations
- The review of the work expected from this position
- Review and check the quality and progress of the deliverables and tasks of the subordinate(s)
- What position(s) gives any further specific (formal) advice or guidance to this position
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- Communication and Working Relationships
(Describe the purpose and nature of the main internal and external contacts, excluding line manager and direct reports, which are necessary to perform the job)
- Main internal stakeholders: ICT Service Operations Team, ICT Planning & Development Team, ICT Customer Experience Team, ICT Governance Team, ICT Change Management, Business users and Managers across Engro subsidiaries.
- Main external stakeholders: SAP and its implementation partners (e.g. Siemens, Abacus, E&Y, Supernova, etc.)
- Key Challenges
(Briefly describe the most difficult and complex aspects, the main challenges of the Job and/or other significant features not covered elsewhere.)
- Efficient conflict management among stakeholders
- Knowledge, Skills & Abilities, Experience [KSAE] required
(Describe the minimum level of Knowledge, Years of experience and Must-Have Leadership and Technical/Functional skills)
Skills / Abilities & Key Knowledge Areas
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Must-have Leadership Competencies
(Identify min 3 where Advance level is needed)
- Putting People First: Advance
- Entrepreneurial: (Innovation, Value Creation, Sound judgement): Advance
- Collaboration: Advance
- Long-term planning for success: Advance
- Execution: Advance
- Adaptability: Advance
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Must-Have Technical / Functional Skills
(List max 6; ideally max 4 with Advance level)
- Ability to establish strong partnerships across ICT and the Business; act as a trusted advisor to influence both technology and business leadership
- Ability to work well with people from different disciplines with varying degrees of technical experience
- Excellent written and verbal communication skills
- Must have the ability to manage multiple priorities concurrently
- Must possess a disciplined approach and commitment to delivering on Service Level Agreements (SLA’s)
- Strong analytical approach to problem solving and solution development
- Adaptability and flexibility to manage deadline pressure, ambiguity, and change.
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Key Knowledge Areas
(List most relevant)
- Advance Process Knowledge in SAP Finance (FI, CO, PS, IM) and HR (HCM) Modules
- Advance SAP Cross Modular knowledge and understanding
- Highly developed business acumen.
- A clear vision of what determines a successful project for the customer and for the enterprise.
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- Experience & Education (& Technical Qualifications if applicable)
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Professional Experience
(Must mention relevant)
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Education & Technical Qualifications*
(List must-haves & preferable)
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- More than 12+ years of experience with SAP functionality in multiple Modules
- Experience in an IT management role leading teams, project management and integrating systems with SAP systems
- Proven experience in implementing and supporting SAP environment
- Experience working in projects with design and development teams
- Ability to work with multiple SAP environments
- Experience working with a very formal change control process
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- Required undergraduate university degree, preferably in commerce, engineering, information technologies or equivalent training and job experience.
- Master’s degree, preferably in commerce, engineering, information technologies or MBA an asset
- Certifications in SAP Finance modules are preferred
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