Deputy Manager - Capability Development

Description

Performance Indicators

1. Capability Needs Assessment & Learning Planning

Diagnose enterprise capability gaps and translate business priorities into an annual capability development plan.

• 100% completion of annual Training Needs Analysis (TNA) for agreed functions within planning timelines
• ≥ 85% alignment of learning roadmap with business and capability priorities
• Annual capability roadmap approved before start of performance year
• ≥ 90% stakeholder satisfaction on relevance of identified learning priorities
• Roadmap includes measurable outcomes for each key program.

2. Leadership, Soft Skills & Functional Capability Development

Design and deliver leadership, behavioral, soft-skills, and non-manufacturing functional capability programs to strengthen organizational effectiveness and future readiness.

• ≥ 90% delivery of approved annual learning calendar
• ≥ 85% average participant satisfaction score across programs
• ≥ 75% improvement in pre/post assessment scores for priority programs
• ≥ 80% coverage of identified priority employee groups

3. Leadership Pipeline & Talent Development Support

Support talent development and succession readiness initiatives through structured learning pathways, coaching, mentoring, and development interventions for identified talent pools.

• 100% of identified talent cohorts assigned development interventions
• ≥ 90% completion rate of planned interventions for talent cohorts
• Minimum 2 structured coaching/mentoring interventions conducted per identified cohort annually

4. External Vendor & Learning Partner Management

Manage external training vendors, facilitators, and learning partners to ensure quality delivery, governance compliance, and cost-effective capability solutions.

• 100% evaluation of critical vendors against defined quality criteria
•  ≥ 95% vendor compliance with agreed timelines and deliverables
• ≥ 80% vendor-led program effectiveness rating
• Learning delivery completed within approved budget variance of ±5%
• ≥ 10% optimization in learning cost efficiency year-on-year where feasible

5. Learning Operations, Governance & Technology Enablement

Govern learning operations, systems, reporting, and learning technologies to ensure disciplined execution, tracking, and operational efficiency of capability initiatives.

• ≥ 95% accuracy and timeliness of training records and dashboards
• 100% compliance with approved learning governance and documentation standards
• ≥ 90% adherence to published learning calendar timelines
• ≥ 80% utilization of digital learning platforms for applicable interventions
• Capability dashboards shared within agreed timelines

6. Learning Impact Measurement & Continuous Improvement

Measure learning effectiveness and continuously improve interventions using participant feedback, business insights, and learning analytics.

• 100% of major programs evaluated using defined effectiveness measures
• Post-program evaluation reports issued within stipulated timeline
• ≥ 75% achievement of defined program success metrics
• ≥ 20% year-on-year improvement in low-rated programs after intervention redesign

7. Employee Engagement & Learning Culture Enablement

Promote a continuous learning culture by driving employee engagement in capability initiatives, learning communication, and development awareness across the organization.

• ≥ 75% employee participation rate in organization-wide capability initiatives
• ≥ 80% employee awareness score on learning opportunities and development platforms
• ≥ 5% year-on-year increase in voluntary participation in learning initiatives
• ≥ 85% communication effectiveness score for learning campaigns and initiatives

Must-have Leadership Competencies

1. Putting People First:  Advance
2. Collaborates Openly: Advance
3. Encourages Innovation and Change: Advance
4. Acts with Ownership: Moderate

Must-Have Technical / Functional Skills

• Learning needs analysis and program design
• Adult learning principles and instructional design
• Learning governance Project management
• Vendor management
• Facilitation and stakeholder management
• Learning measurement and impact reporting
• Strategic thinking
• Strong communication skills
• Collaboration and partnership building

Key Knowledge Areas

• Leadership & Behavioral Development Frameworks
• Learning Needs Analysis Frameworks
• Evaluation & Learning Analytics
• Coaching & Mentoring Methodologies
• Learning Technologies & Digital Learning Platforms
• Workforce Capability & Future-Ready Skills Frameworks